Last updated 23 July 2026
Data deletion
You can delete your data from naraq at any time. Which route to take depends on what you want removed. The service is operated by Individual Entrepreneur GROUPTECH (ИП GROUPTECH), registered in the Republic of Kazakhstan.
1. Delete knowledge yourself
Open the knowledge base in the dashboard. A deleted card disappears at once and the agent stops using it from the next message. Deleting a source also deletes every card that came out of it.
2. Delete your account
The account is deleted from inside the mobile app: the "More" tab → "Delete account". If you do not have the app to hand, write to support@naraq.xyz from the address the account is registered to with "Delete account" in the subject. The organisation, agents, knowledge base and message history go with it.
3. Requests from your customers
If a customer asks you to delete their conversation with your agent, forward the request to support@naraq.xyz with the phone number or profile name involved. We delete that customer's messages and the profile the agent built from them.
4. Data received through Meta
If you connected WhatsApp or Instagram, the messages and profile identifiers that reached us through Meta are deleted together with the rest of your data. Removing naraq from your Meta business account also stops any further data from reaching us.
5. How long it takes
We confirm a deletion request within 3 business days and finish the deletion within 30 days. Backups roll over within 90 days, after which no copy is left. We keep only the records the law obliges us to keep, such as invoices.
6. Contact
Write to support@naraq.xyz if you are not sure which option fits your case.