Last updated 6 August 2026
Support
If something is broken or unclear, write to us. A person answers, not an agent. The service is operated by Individual Entrepreneur GROUPTECH (ИП GROUPTECH), registered in the Republic of Kazakhstan.
1. How to reach us
Email: support@naraq.xyz. Phone: +7 707 202 96 02. Write from the address the account is registered to — that way we can see your organisation straight away and answer the question instead of establishing who you are.
2. When we answer
Monday to Friday, 10:00–19:00 Astana time. Usually within the working day. Anything that arrives over the weekend is handled on Monday morning.
3. You cannot sign in
The code arrives within a minute and is good for 10 minutes. If no mail arrives, check the spam folder and that the address has no typo — the code screen has a "change email" button. Google sign-in works with the same account as the email address. If none of that helps, write to us with the address and we will check whether our mail reaches you.
4. A problem in the mobile app
Describe what you did and what happened, and attach a screenshot. Include your phone model and the app version, which is shown on the App Store page. That way we find the cause on the first reply rather than the third.
5. Plan and payment
Subscriptions are set up and changed in the dashboard at naraq.xyz, under plans. The terms are in the offer, and how payment and refunds work is on the payment page. For invoices and closing documents, write to support@naraq.xyz.
6. Deleting your account and data
The account is deleted from inside the mobile app: the "More" tab → "Delete account". Deletion is irreversible: if you are the only owner of an organisation, its agents, channels and the whole customer correspondence go with your account. Other routes are described on the data deletion page.