In force since 5 August 2026
Public offer agreement
This document is an official offer by Grouptech (sole proprietor) to enter into an agreement granting access to the naraq service on the terms below. Paying for a subscription means full and unconditional acceptance of these terms.
1. Subject of the agreement
We give the customer access to naraq, a cloud service for building AI assistants that answer the customer's own clients in messengers. The service is intangible: it is a right to use software over the internet, with no physical goods and no delivery. Our customers are companies and sole proprietors.
2. Acceptance
Paying for a subscription on the site constitutes acceptance. From that moment the agreement is concluded on these terms and stays in force while the subscription is active. Signing up without paying only gives access to the free trial and creates no payment obligation.
3. Account and access
Access is provided through an account on naraq.xyz. The customer is responsible for keeping credentials safe and for the actions of the teammates they invite. Every new organisation gets a free trial — 7 days, one assistant, one channel and 200 messages, with no card required.
4. Prices and plans
All prices are stated in Kazakhstani tenge and published on the plans page. The total depends on the plan, the number of assistants, the included message package, the billing term (1 or 3 months) and any voice minutes; the calculator shows the exact amount before payment. Messages beyond the included package are charged at the plan's rate. We may change prices with at least 30 days' notice; a period already paid for is not affected.
5. How payment works
Payment is made by VISA or Mastercard through FreedomPay with 3-D Secure confirmation. Card details are entered only on the payment provider's side; we neither receive nor store them. Access to the paid plan opens automatically as soon as the payment is confirmed. The full procedure is described on the payment and refunds page.
6. Automatic renewal
The subscription renews automatically for the same term and is charged to the saved card on the day the paid period ends. The amount and date of the next charge are shown in the account, where renewal can be switched off in one click at any time before that date. If a charge fails, access is suspended, we notify the customer and retry a limited number of times.
7. Refunds
The customer may cancel at any time. We refund the value of the unused whole days of the paid period, less any messages and voice minutes actually used beyond the included package. Requests are reviewed within 3 business days and the money is returned to the same card within 10 business days of approval. If the service was not delivered through our fault, the period is refunded in full.
8. Obligations and limits
The customer must use the service lawfully and is responsible for what their assistant sends to their own clients, including having consent for outbound campaigns. Spam, fraudulent scenarios, goods and services prohibited by the law of Kazakhstan, and attempts to bypass technical limits are not allowed. We may suspend access if these terms are broken.
9. Liability
We keep the service running and fix outages within a reasonable time, but we are not liable for interruptions caused by external platforms (WhatsApp, Instagram, Telegram, telecom operators), connectivity providers or force majeure. Our liability is limited to the price of the paid period in which the failure occurred. AI answers are assistive, and the customer decides what their assistant tells their clients.
10. Personal data
Both parties process personal data under the law of the Republic of Kazakhstan. Collection, storage and deletion are described in the privacy policy. Conversations belonging to the customer stay inside their organisation and are visible only to their teammates.
11. Term and changes
This offer is open-ended and takes effect on publication. We may change it by publishing a new version on this page; changes do not affect a period already paid for. Disputes are settled by negotiation and, failing that, in court at the seller's place of registration. For questions about the agreement write to support@naraq.xyz or call +7 707 202 96 02.
12. Seller's requisites
- Seller
- Grouptech (sole proprietor)
- Sole proprietor
- Toregeldi Kabizhanov
- Tax ID (IIN)
- 010520550692
- Registered on
- 12.02.2024, Activity code 47999
- Registered and business address
- 13 Eset bi Kara uly str., Atyrau 060000, Atyrau region, Republic of Kazakhstan
- Bank
- Freedom Bank Kazakhstan, BIC KSNVKZKA
- IBAN
- KZ49551E129187426KZT
- Phone
- +7 707 202 96 02
- support@naraq.xyz