Last updated 23 July 2026
Terms of service
These terms cover how you can use naraq, an AI salesperson that answers your customers in chats. The service is operated by Individual Entrepreneur GROUPTECH (ИП GROUPTECH), registered in the Republic of Kazakhstan. Creating an account means you accept them.
1. The service
naraq is operated by Individual Entrepreneur GROUPTECH (ИП GROUPTECH), registered in the Republic of Kazakhstan. It connects an AI agent to your messaging channels and your phone number. The agent answers customers from the knowledge you give it: your catalog, prices, policies, and answers you write yourself. We run the service at naraq.xyz and may add, change, or remove features as the product develops.
2. Your account
You need an account to use naraq. Keep your sign-in details private and tell us if someone else gets access to them. You are responsible for everything that happens under your account, including what your team members do. You must be at least 18 and able to enter into a contract for the business you sign up.
3. How you may use it
Use naraq for your own business conversations. Do not send spam or unsolicited bulk messages, break the rules of WhatsApp, Instagram, or a phone carrier, sell anything illegal where you operate, pretend to be another company, or attack, reverse engineer, or overload the service. We can suspend an account that does any of this.
4. Your content stays yours
Everything you upload remains yours: your catalog, documents, price lists, and the conversations your agent has with customers. You give us permission to store and process that content so the service can work. We do not sell it and we do not pass it to other companies to train their models. By uploading material you confirm you have the right to use it.
5. Connected channels
WhatsApp, Instagram, and telephony belong to other companies and run on their own rules. You need a valid account with them, and their terms apply to you alongside ours. If one of those platforms changes its rules or cuts off access, parts of naraq may stop working through no fault of ours.
6. What the agent can and cannot do
The agent writes answers from the knowledge base you build. It can still be wrong, misread a question, or miss something you never told it. Check anything that matters: prices, legal or medical claims, and promises made to a customer. You remain responsible for what your agent says on your behalf, so review its answers and take over the conversation when a person is needed.
7. Plans and payment
Access to naraq is sold by subscription, with prices in Kazakhstani tenge on the plans page. Every new organisation gets a 7-day free trial. Card payment, automatic renewal and refunds are described on the payment and refunds page, and the full terms are in the public offer.
8. Availability
We aim to keep naraq running around the clock, but we cannot promise it will never go down. Maintenance, an outage at one of our providers, or a problem at a messaging platform can interrupt the service. We keep those interruptions as short as we can.
9. Ending your account
You can stop using naraq whenever you want and ask us to delete your account. The data deletion page explains how. We can suspend or close an account that breaks these terms or puts other users at risk, and we will say why unless the law prevents it.
10. Liability
naraq is provided as it is. So far as the law allows, we are not liable for lost sales, lost profit, lost data, or harm caused by an answer your agent gave. Nothing here limits liability that cannot be limited by law. These terms are governed by the law of the Republic of Kazakhstan.
11. Changes to these terms
We update these terms as the product changes. The date at the top shows the last update. If a change affects you, we will tell you in the app or by email before it takes effect.
12. Contact
Write to support@naraq.xyz with any question about these terms.