Updated 5 August 2026
Payment and refunds
How to pay for a naraq subscription by card, when access opens, how to switch off automatic renewal and how to get a refund.
1. Cards we accept
We accept VISA and Mastercard issued by banks in Kazakhstan and abroad. All settlements are in Kazakhstani tenge (₸); the price shown on the site is final and the service adds no extra fees.
2. How to pay
Sign up at naraq.xyz, then on the plans page choose a plan, the number of assistants, the message package and the billing term. The calculator shows the final amount in tenge. Press «Pay» and you are taken to FreedomPay's secure page, where you enter your card details and confirm the payment with a code from your bank (3-D Secure). You are then returned to your account.
3. Payment security
The card number, expiry date and CVV are entered only on FreedomPay's side and never reach us: we neither receive nor store your card details. The site and the payment page run over HTTPS, every payment is confirmed with 3-D Secure, and renewals use a secure card token rather than card details.
4. When access opens
The service is delivered immediately: once the payment is confirmed the subscription activates automatically, usually within seconds and no later than 30 minutes. The paid plan appears in your account and a confirmation is sent by email. Nothing is shipped — the service is delivered online.
5. Automatic renewal
Your card is saved and the next period is charged automatically at the same price on the day the paid period ends. The amount and date of the next charge are shown in the Subscription section of your account.
6. Switching renewal off
Automatic renewal can be turned off in one click in the Subscription section at any time before the charge date; the period you already paid for runs to its end. If anything goes wrong, write to support@naraq.xyz and we will turn it off for you.
7. Refund terms
You can cancel at any time. We refund the value of the unused whole days of the paid period, less any messages and voice minutes used beyond the included package. If the service was unavailable through our fault, that period is refunded in full. We do not refund periods in which the service was used or where the offer agreement was broken — for example by sending spam.
8. How to request a refund
Write to support@naraq.xyz from the address you signed up with and include your organisation name and the payment date. We review requests within 3 business days. The money is returned by the same method and to the same card used for the payment, within 10 business days of approval. How quickly it lands depends on your issuing bank.
9. If a payment fails
No money is taken, the subscription is not activated, and the result page shows the reason — most often a card limit, insufficient funds or an unconfirmed 3-D Secure code. Try again or use another card. If money was taken but access did not open, write to support@naraq.xyz and we will sort it out or refund you.
10. Contacts
Support: support@naraq.xyz, phone and WhatsApp: +7 707 202 96 02, Mon–Fri 10:00–19:00 (UTC+5). The seller's requisites are published in the public offer.