Last updated 23 July 2026
Privacy policy
This policy explains what naraq collects, why we need it, and what you can do about it. It covers the website and the app at naraq.xyz. The data controller is Individual Entrepreneur GROUPTECH (ИП GROUPTECH), registered in the Republic of Kazakhstan.
1. What we collect
When you sign up we take your name, email address, company name, and your phone number if you add one. We store the knowledge you give the agent: uploaded documents, price lists, the content of pages we scan, and answers you write by hand. We store the conversations between your agent and your customers, along with whatever identifier the messaging platform passes us, usually a phone number or a profile name. We also keep ordinary technical records such as log entries, IP addresses, and which pages were opened.
2. Why we use it
The data is what makes the service work: it lets us generate answers, remember a customer across channels, show you your conversations, help you when something breaks, and protect the service from abuse. We do not sell personal data and we do not use it for advertising.
3. How AI processing works
To write an answer we send the relevant part of your knowledge base and the recent messages to a language model provider. The provider processes that text only to produce the reply and is contractually barred from training its models on it. We do not train public models on your data either.
4. Who else sees the data
Messaging platforms such as WhatsApp and Instagram, and the telephony provider behind voice calls, necessarily see the messages that pass through them, and their own policies apply there. To run the service we use hosting, database, email, and model providers, which process data only on our instructions. We hand data to authorities only when the law requires it.
5. Data about your customers
When a customer writes to your agent, we process that conversation on your behalf and you decide what happens to it. Tell your customers they are talking to an AI agent where the law or the platform requires it, and pass on any deletion request you receive so we can act on it.
6. How long we keep it
Account data and knowledge cards stay until you delete them or close the account. Conversations stay while the account is open so the agent can remember your customers. Technical logs are kept for up to 12 months. Once you ask us to delete your account we remove the data within 30 days, apart from records the law makes us keep longer.
7. Security
Data travels over encrypted connections and sits on servers with restricted access. Inside the team, access is limited to the people who need it to run the service. No system is perfectly safe, so if a breach affects your data we will tell you.
8. Your rights
You can see, correct, export, or delete your data. Most of it you can edit yourself in the app: knowledge cards, sources, and your profile. For everything else, including deleting the account, follow the data deletion page or write to us. If you are in a country with data protection law such as the GDPR, you can also object to processing and complain to your regulator.
10. Children
naraq is a business tool and is not meant for anyone under 18. We do not knowingly collect data from children.
11. Changes to this policy
We update this policy as the service changes. The date at the top shows the last update, and we will tell you in the app about anything significant.
12. Contact
Write to support@naraq.xyz with privacy questions or requests.